Our Commitment to Privacy

Voices for Children of Broward County, Inc. (“Voices,” “we,” “us,” or “our”) is committed to protecting the privacy of our donors, volunteers, community partners, program participants, website visitors, and others who interact with our organization.

This Privacy Policy explains the types of information we may collect, how we use and share that information, and the choices available to you.

This policy applies to information collected through our website, online forms, donation and event platforms, email communications, and other interactions with Voices. It does not apply to websites or services operated independently by third parties.

Information We Collect

The information we collect depends on how you interact with Voices.

Information You Provide to Us

You may provide personal information when you:

• Make a donation or sponsorship payment
• Register for an event or program
• Subscribe to our email communications
• Complete a volunteer interest form
• Contact us through our website, email, telephone, or mail
• Submit a referral or request for assistance
• Participate in a survey, questionnaire, or evaluation
• Apply for employment or another opportunity with Voices

The information collected may include:

• Name
• Mailing address
• Email address
• Telephone number
• Organization or employer
• Donation, sponsorship, or transaction information
• Event registration information
• Volunteer interests and availability
• Communication preferences
• Information contained in messages, applications, referrals, surveys, or forms submitted to us

Some program and referral forms may request additional information that is reasonably necessary to evaluate a request, coordinate services, document program participation, or meet reporting requirements.

Please do not submit sensitive personal information through a general website contact form or ordinary email unless requested by an authorized Voices representative and necessary for a specific purpose.

Information Collected Automatically

When you visit our website, certain information may be collected automatically by our website, hosting provider, analytics providers, or other service providers. This information may include:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Pages viewed
• Links selected
• Referring website
• Approximate location based on an Internet Protocol address
• Date and time of a website visit
• Other technical and usage information

We use this information to operate our website, understand how visitors use it, identify technical problems, improve website performance, and evaluate the effectiveness of our communications.

Cookies and Similar Technologies

Our website and third-party service providers may use cookies, pixels, tags, and similar technologies.

Cookies are small files placed on your device that help websites function, remember preferences, understand website traffic, and improve the visitor experience.

You may adjust your browser settings to block or delete cookies. Disabling certain cookies may affect the operation or functionality of portions of the website.

How We Use Information

Voices may use the information we collect to:

• Process and acknowledge donations, sponsorships, and payments
• Provide donation receipts and maintain financial and tax records
• Respond to questions, requests, referrals, and communications
• Register individuals for events, programs, and volunteer opportunities
• Coordinate programs, services, and community resources
• Communicate about our mission, impact, programs, events, fundraising campaigns, and opportunities to become involved
• Maintain donor, volunteer, partner, and community contact records
• Recognize donors and sponsors as described below
• Conduct surveys, evaluations, and program follow-up
• Prepare internal reports, grant reports, and aggregated program information
• Improve our website, communications, programs, and operations
• Detect and prevent fraud, misuse, security incidents, or unlawful activity
• Comply with applicable legal, financial, contractual, grant, insurance, and regulatory requirements
• Protect the rights, safety, property, and interests of Voices and others
• Fulfill another purpose explained when the information is collected

Donations and Payment Information

Online donations and other electronic payments may be processed by third-party payment providers.

These providers may collect payment card information, billing information, and other information needed to process a transaction. Voices generally does not receive or store complete payment card numbers submitted through a third-party payment processor. We may receive information such as the donor’s name, contact information, donation amount, transaction date, payment method, and limited transaction details.

Third-party payment processors maintain their own privacy policies and security practices. We encourage you to review those policies before submitting payment information.

Donor Privacy and Recognition

Voices values the trust of our donors and is committed to responsibly managing donor information.

We do not sell or rent donor names, mailing addresses, email addresses, telephone numbers, or other personal information.

We may use donor information to:

• Process and acknowledge a gift
• Provide receipts and tax documentation
• Maintain financial and donor records
• Communicate about the impact of a gift
• Provide information about programs, events, campaigns, and other opportunities
• Comply with legal, accounting, audit, and reporting requirements

Voices may recognize donors and sponsors in annual reports, event materials, our website, social media, or other publications. Donors may request that a gift remain anonymous or that their names not be publicly recognized by contacting us.

Anonymous gifts may still require Voices and its payment processor to retain information necessary to process the transaction, prevent fraud, maintain accounting records, and comply with applicable law.

Program and Referral Information

Voices may collect information through program registrations, referral forms, follow-up forms, or requests for assistance. These forms may be hosted by Voices or by a third-party platform.

Program and referral information may be used to:

• Determine eligibility
• Review and respond to requests
• Coordinate services, assistance, or event participation
• Communicate with caregivers, professionals, participants, and community partners
• Document services provided
• Conduct required follow-up
• Measure program outcomes
• Complete grant, funder, audit, and organizational reporting

Voices will use reasonable efforts to limit access to this information to authorized individuals who need it to perform their responsibilities.

Information used in public reports, presentations, or general communications will ordinarily be presented in an aggregated or de-identified manner unless appropriate authorization has been obtained.

Email and Mailing Communications

Voices may send newsletters, event announcements, program information, fundraising communications, impact updates, and other organizational communications.

You may unsubscribe from promotional emails by selecting the unsubscribe link included in an email or by contacting us at info@voicesbroward.org.

Even after unsubscribing from promotional communications, you may continue to receive transaction-related or administrative messages, such as donation receipts, event confirmations, program communications, or responses to requests you submitted.

You may also contact us to request removal from our physical mailing list.

How We Share Information

Voices does not sell or rent personal information.

We may share information with service providers that assist us with functions such as:

• Website hosting and maintenance
• Online forms and registrations
• Donation and payment processing
• Event management
• Email distribution
• Donor and constituent record management
• Accounting, auditing, and financial administration
• Data storage and technology services
• Marketing, communications, and website analytics
• Professional, legal, insurance, or consulting services

These providers may access information only as reasonably necessary to provide services to Voices and are subject to their own legal, contractual, privacy, and security obligations.

We may also disclose information:

• With your direction or consent
• To complete a transaction or provide a requested service
• To comply with a subpoena, court order, legal process, governmental request, or other legal obligation
• To protect the rights, safety, property, or interests of Voices, our community, or others
• To investigate or prevent suspected fraud, misuse, security incidents, or unlawful activity
• In connection with a merger, reorganization, transfer of operations, or similar organizational change, subject to appropriate protections
• As otherwise permitted or required by law

Data Security

Voices uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure. You should use care when transmitting personal or sensitive information online or by email.

Data Retention

Voices retains personal information for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet legal, accounting, audit, donor record, grant, program, insurance, contractual, and security requirements.

When information is no longer reasonably needed, we may delete, destroy, de-identify, or securely archive it in accordance with our record-retention practices.

Your Choices and Requests

You may contact Voices to:

• Update or correct your contact information
• Change your communication preferences
• Unsubscribe from email or physical mail
• Request that a donation remain anonymous
• Ask how your personal information is being used
• Request access to, correction of, or deletion of certain information

We will consider requests in accordance with applicable law and our legal, accounting, security, donor record, grant, and program obligations. We may need to verify your identity before completing certain requests.

Children’s Privacy

The Voices website is intended for a general audience and is not directed to children under the age of 15.

Program registrations, referrals, and requests concerning children should be submitted by a parent, legal guardian, caregiver, authorized professional, or other authorized adult.

We do not knowingly collect personal information directly online from children under 13 without appropriate authorization. If you believe a child under 13 has submitted personal information directly to us without authorization, please contact us so that we can review the matter and take appropriate action.

Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, event registration services, form providers, payment processors, or other online services.

Voices does not control the privacy, security, content, or operating practices of those third parties. Information provided directly to a third party is governed by that third party’s privacy policy and terms. We encourage you to review those policies before providing personal information.

Social Media

Information you post or share through a public social media page may be visible to other users and is subject to the policies of the applicable social media platform.

Please avoid posting confidential, sensitive, or personally identifying information about a child, family, program participant, or legal matter on a public Voices social media page.

Protecting Yourself From Fraud and Phishing

Fraudulent emails, text messages, websites, or social media accounts may attempt to impersonate legitimate organizations.

Voices will not ask you to send passwords, Social Security numbers, or complete payment card information through an unsolicited email or text message.

Do not respond to a suspicious message, select unfamiliar links, or provide sensitive information. To confirm whether a communication came from Voices, contact us directly using the contact information published on our official website.

Changes to This Privacy Policy

Voices may update this Privacy Policy periodically to reflect changes in our programs, technology, legal obligations, or information practices.

When we make changes, we will revise the “Last Updated” date at the beginning of this policy. Material changes may also be communicated through a notice on our website or by another reasonable method. We encourage you to review this Privacy Policy periodically and to also review our Terms of Use, which govern your use of the Voices website.

Contact Us

Questions, requests, or concerns regarding this Privacy Policy or Voices’ information practices may be directed to:

Voices for Children of Broward County, Inc.
401 E. Las Olas Boulevard, Suite 130-301
Fort Lauderdale, Florida 33301

Email: info@voicesbroward.org
Telephone: 954-367-9185